FAQ automatica sprint 2021

Find out here which functions you can use on the digital event platform of automatica sprint 2021, how to log in or edit your profile. Our answers and explanatory videos will help you with your questions.

Quick Start Guides
How-to Videos

General Questions

How many visitors can be expected at a digital event?

Unfortunately, it is not yet possible to make any definitive statements regarding the number of visitors for obvious reasons. A varied, informative program design attracts (potential) participants and, in combination with the low logistical effort, without taking into account any travel restrictions, ensures the high attractiveness of our digital event formats. However, the intensity of the guest management of our exhibitors/customers is always decisive.

Our social media booklet (you can find it here) helps you to promote your participation in the event. There we provide you with free advertising material. This way you can also draw your customers' attention to your participation.

Translated with (free version)

Are there any capacity restrictions regarding the number of visitors and exhibitors?

No, there are no capacity restrictions. There is more than enough server capacity available to allow all expected visitors to utilize the platform.

What components does the platform offer?

The focus is on four primary components:

  • Matchmaking that is supported by AI
  • Streaming (Livestreams, technical papers, seminars, press events)
  • Direct contact with companies, e.g. via the chat function
  • Presentation – Companies can present themselves in an exhibitor directory with a short company profile and product profiles

Exhibitors can make their content available in the form of sessions and roundtables (digital conference rooms) both live and on-demand. Both formats can be booked for a fee and may already be included depending on the package that is selected. (Availability is limited)

In which languages will the platform be available?

The platform language is English, this concerns the navigation, filters or hints. Depending on your target group, you decide in which language you publish your company profile or your company session.

Participants will always be shown all information in their local time.

Which internet browsers support the platform?

To ensure optimum performance of the platform, we recommend that you use Google Chrome or Firefox as your internet browser.

Is it also possible for exhibitors to integrate their own chat programs (e.g. WebEx or Zoom) for online chats and web meetings?

No, the chat function is only available on the digital platform. It is not possible for exhibitors to integrate their own chat programs.

How can you log in?

  • You will receive an email containing a registration code
  • Simply login using your email address and your registration ID for the Event
  • Select a new password
  • Fill out your individual profile with your company information. The more detailed your information, the more networking opportunities you can create

Interact with content and recommendations in the virtual space to receive more suggestions according to your interests

How can I reset the password?

  • Open the start page
  • Enter your email address and then click on “Continue”
  • In the next step, the system will ask you to enter your password
  • For this step, click on ‘Forgot or don't know your password?’
  • Within a few minutes, you will receive an email containing a link (please also check your spam folder)
  • The link will take you to a website where you can reset your password

How can I change the email address?

  • Visit your profile
  • In the navigation bar on the left you will find an item called „Change email address”
  • You can enter a new email address here


Questions regarding participating as a visitor

Questions regarding participating as an exhibitor

The first port of call for every potential customer is your own company profile page—this serves as your business card and as a virtual replacement for your exhibition stand. As a result, you should try to fill your company profile with meaningful information that arouses visitors’ interest and spurs them to contact you.

Depending on which exhibitor package you book, you can integrate image, video, or PDF files into your company profile to make it even more attractive. Even so, it is important to remember that virtual events thrive on active communication by everyone involved! That means that the active participation of your sales staff is at least as important as creating a strong profile page. It is only by proactively targeting and addressing potential customers and partners that you will be able to achieve your desired sales success. Much as with a physical trade fair stand, it is important that your sales team actively seek contact with other participants to make your trade fair experience a success—as a first step, you will be supported by the integrated matchmaking tool.

How do we get the access data to the platform?

You order a (free) exhibitor pass for each of your employees via the Exhibitor Shop. Each of your employees registers via the exhibitor pass. After registration, each employee receives an activation e-mail with the access data for the digital platform at his or her personal e-mail address. Each employee can edit the company profile and the product profiles.

Rights on the platform?

The first employee on the platform automatically becomes an admin, but can appoint other admins at any time. The only difference to "Members" is that Admins can make appointments on behalf of others. Admins must click once to add new team members to the team.

Do all team members have to be online all the time?

It is not necessary to be reachable throughout the event. You can post the times at which your employees will be available in your profiles. We recommend that you ensure at least some availability of your staff even after the event has concluded so that you can take full advantage of the dialogue and interaction fostered by matchmaking.

Can team members be saved under specific topics or products?

Team member profiles can be filled individually as desired. The position of each team member is displayed in the company overview. Unfortunately, it is not possible to include a product assignment in the product profiles.

What are the product profiles?

You have the option of integrating individual product profiles into your company profile. These are separate pages that can be supplemented with a video, images, and text to ensure that visitors are optimally informed about your product range.

Is it possible to integrate a live stream or only pre-recorded videos?

It is not possible to integrate live streams into your exhibitor profile.

In what form can live streams and pre-recorded videos be integrated?

As part of your booked package, you can embed recorded videos in your company profile. These might be company videos or an additional product video for each product.

Furthermore, there is also the option of integrating longer videos (e.g. a detailed product demonstration) as part of a stream. If you are interested, please get in touch with your contact person at Messe München.

This also applies if you would like to take part in your own live stream.

Regardless, it is also possible to book video conferences and video calls that you can use as part of your trade fair participation.

Is it also possible for exhibitors to integrate their own chat programs (e.g., WebEx or Zoom) for online chats and web meetings?

No, the chat function is only available on the digital platform. It is not possible for exhibitors to integrate their own chat programs.

How exactly does AI-supported matchmaking work?

To match exhibitors with visitors, the matchmaking function draws on exhibitors’ product groups (which you can enter in your exhibitor profile) and the interests specified by visitors when they register.

A calculation is run in the background to determine how well exhibitors’ and visitors’ interests match up. All participants then receive proposed contacts that are based on this information.

Additional information such as movement data, search patterns and existing contacts can then be used to create additional contact recommendations automatically.

What are your ‘connections/contacts’?

‘Connections/Contacts’ include the contacts that are established with someone either through a planned meeting or on account of mutual interest (i.e., a ‘match’). You can chat with these contacts or request a meeting.

Can matchmaking be used to set up meetings with visitors before and after the event as well?

Yes, the extended duration of the event is one of the benefits. Beyond the event period itself, matchmaking and chat is available, which allows you to make appointments with participants at any time during and after the event. Even users who are not logged in will be notified by email.

Is there a deadline for registration and for completing the profiles?

You can register via the exhibitor online application on our website until 14.06.2021. After that, registration is only possible upon request via e-mail to However, it is recommended to fill the exhibitor profiles before the official opening of the platform for visitors, so that they can already prepare and orient themselves.

How can I find additional contacts on the platform?

You can find new contacts using the visitor list. You can also filter this list using various criteria.

Do visitors have to proactively approach exhibitors?

People are asked about their preferences during registration, and these responses are automatically matched with the exhibitors’ details. This information is fed into the AI-supported matchmaking process so that visitors can receive recommendations regarding which exhibitors are relevant. Visitors can also search proactively for exhibitors.

Is it possible to set up appointments with experts (using a calendar)?

All appointments that you set up for the duration of the trade fair, as well as all events that you would like to take part in, are clearly displayed in a single location in your agenda. It is also possible to export this information to your external calendar.

How can I invite visitors to the platform?

To invite visitors to the event, we recommend a marketing campaign by e-mail or post. Our social media booklet (this can be found on the event website here) will help you promote your participation in the event. There we provide you with free promotional material. This way you can also draw your customers' attention to your participation. You will receive free guest tickets/vouchers from us in our Exhibitor Shop. Using the vouchers, your customers can book a free ticket via our ticket system so that they can gain access to the event.

How can I get in contact with visitors?

Visitors who are identified as a match can be contacted using the chat function. Alternatively, it is possible to set up a virtual meeting (video call) with preferred contacts at any time.

How many people can take part in a virtual meeting?

As many as 50 people can take part in a virtual meeting.

Can co-exhibitors be registered, or do they have to register independently?

In place of an exhibition stand, each company has its own profile. It is not possible to present a second company within these profiles. As a result, it is not possible to have co-exhibitors.

As an exhibitor, can I offer a presentation as part of the presentation program?

In our official presentation program, you have the option of booking product presentations as Company Sessions for a fee. After booking, you will receive an interactive PDF from us in which you provide us with details of your presentation slot. The final design of the presentation program is the responsibility of the automatica sprint project management.

Will there be demo access for the platform?

Demo access is not possible. However, you will receive User Guides with screenshots, descriptions and hints on our website.

Can profiles also be modified during the trade fair?

Yes, you can adjust your profile on the digital event platform at any time.

Data protection

Does the Digital Experience comply with the provisions of the General Data Protection Regulation (GDPR)?

The Digital Event follows the current version of the General Data Protection Regulation (GDPR).

How can exhibitors obtain customer details?

No sensitive customer details will be shared on the platform. As soon as you have contacted a visitor, you can network with them using the chat or video function and exchange contact details. Once you are connected, you can use the "Teams" function to export the contact data (not the Leads).

Quick Start Guides

Download our Quick Start Guide. This will take you through the digital event platform step by step.

How-to Videos

You will find all features, which will be available to you during the digital event, by watching the how-to videos below.


Do you still have questions? No problem, please contact us.

Telefon: +49 89 949-11538


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Registration Automatica Sprint 2021
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Digital Participation
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Exhibitor Shop and Media Database

In the Exhibitor Shop you can register your free exhibitor passes (digital passes), which give you access to the digital platform.

Exhibitors Shop