stage detail

FAQs: Answers to frequently asked questions


FAQs

Helpful answers to frequently asked questions about the leading trade fair automatica are available here.

General questions

Exhibitors' questions

  • What are the participation fees for automatica 2018?
  • What stand types are available at automatica?

    You can book the following stand types for automatica 2018:

    • Row stand: EUR 210/m²
    • Corner stand: EUR 250/m²
    • End stand: EUR 260/m²
    • Island stand: EUR 270/m²

  • How can we apply to participate in automatica as an exhibitor?

    To participate in automatica, please send us your completed and signed application form for main exhibitors. Based on your responses, we will decide whether your company can be admitted as an exhibitor.

  • How can we register our exhibition stand?

    You need to send us a completed application form that has been signed and bears your company stamp. Once we receive your application, we will send you a registration confirmation by e-mail. Once allocation of stand space is complete, we will send you a stand proposal in the autumn of 2017 (by e-mail including a hall diagram). Please confirm your stand proposal in writing within the prescribed period.

    If you do not accept your stand proposal, you may request an alternative stand location or withdraw your application free of charge. Once you have confirmed your stand location, cancellation is only possible against payment of a stipulated cancellation fee. Additional information is available under Item “A 2 Admission” in the General Terms of Participation.

  • When will we receive our stand proposal?

    As an exhibitor registered for automatica 2018, you will receive a stand proposal including stand location and stand number in the autumn of 2017. Exhibitors who register later will be sent their stand proposals successively and depending on the availability of space.

  • Until when can we cancel my application free of charge, and as of when are cancellations subject to cancellation fees and how high are those fees?

    You may cancel free of charge if you send us your cancellation before you confirm your stand proposal in writing. Cancellation fees are incurred if you want to withdraw after confirming your stand proposal in writing. Please note: Cancellations must be submitted in writing.

    If we are able to rent your stand to another exhibitor, the cancellation fee is 25 percent of the participation fee. If renting your stand space to another party is not possible, you will be charged 100 percent of the participation fee. Detailed information is available in the General Terms of Participation, Item “A 5 Cancellation of contract.”

  • What services are included if our application is approved?

    Your application covers actual stand space. That automatically includes the communication fee (mandatory entry in the Exhibitor Directory—online and in the catalog), the AUMA (Association of the German Trade Fair Industry) fee, and waste disposal at the trade fair center during the trade fair. Your advance payment for services is also invoiced with your registration.

    You can also conveniently order additional services such as stand construction, details regarding equipment/furnishings (such as partitions, carpets and electricity) as well as advertising materials at the online Exhibitor Shop. We will inform you as soon as the Exhibitor Shop is available.

  • What does the mandatory communication fee include?

    The mandatory communication fee of EUR 270 includes your company's basic entry in the official exhibition catalog (print and online) and in the Visitor Guide. You will receive a copy of the printed catalog at the trade fair. You will also receive an electronic press compartment as well as other communication services as defined in the Special Terms of Participation, Clause B 10 “Media Services.”

  • What is the AUMA fee?

    The Association of the German Trade Fair Industry (AUMA) represents the interests of exhibitors, event organizers and visitors at trade fairs and checks and certifies all the fairs' key statistics. For this, AUMA charges a fee that is invoiced by Messe München GmbH and transferred directly to the AUMA.

  • What dies the fixed waste disposal fee include?

    The fixed waste disposal fee covers the disposal of waste produced at the exhibitor's stand during set-up and dismantling during the entire fair. During the exhibition, gray garbage bags (60 l each) will be distributed to the stands for all normal waste generated at the stand. Please place filled bags near the aisle where they can easily be seen before 20:00 each evening.

  • What is the down payment for services?

    As part of your admission invoice, you will be charged a down payment fee for services (e.g. power and water connections, Internet access, telecommunications, additional exhibitor passes, etc.). After the fair, this down payment will be applied to your final invoice for services that were actually ordered.

  • What additional services can exhibitors order?

    A wide variety of services are available, from stand construction to specific market measures and exhibitor passes. You can conveniently order any services you require online at the automatica Exhibitor Shop.

  • How many exhibitor passes will we receive?

    Each exhibitor receives a specific quantity of free exhibitor passes, depending on the size of their stand.

    • Stand sizes up to 20 m²: Three exhibitor passes
    • Stand sizes over 21 m²: One exhibitor pass for each additional 10 m² or portion thereof
    • Stand sizes over 101 m²: One exhibitor pass for each additional 20 m² or portion thereof

    Additional exhibitor passes will be available for a fee of EUR 44 as of February 2018 and may be ordered online at our Exhibitor Shop. Exhibitor passes are only intended for stand personnel. They must be personalized and may not be passed on to third parties. Messe München reserves the right to confiscate exhibitor passes if they are misused.

    Please note: Including co-exhibitors or additionally represented companies at your stand does not increase the number of free exhibitor passes. If necessary, co-exhibitors may order exhibitor passes for a fee at the Exhibitor Shop. Exhibitor passes do not entitle the holder to use public transportation services provided by MVV (Munich Transport and Tariff Authority) free of charge.

  • What are vouchers/online vouchers for one-day tickets?

    A voucher or online voucher for a one-day ticket is a free admission voucher for your customers. You may order these vouchers online at the Exhibitor Shop free of charge. Optimize your invitation and contact management activities: Vouchers are an attractive incentive to visit your exhibition stand.

    An unlimited number of free vouchers or online vouchers for one-day tickets are available to exhibitors, co-exhibitors and companies at joint exhibition stands. All redeemed vouchers and online vouchers for one-day tickets are included in your participation fee and will not be invoiced separately.

  • What is a co-exhibitor?

    A co-exhibitor is a company or organization whose employees present its products and services at a main exhibitor's stand. That includes the main exhibitor's group companies and subsidiaries.

  • Can co-exhibitors exhibit at our stand and how can they be registered?

    As a main exhibitors, you must register co-exhibitors at your stand. Please use our Application form for co-exhibitors to do so. The application fee for each co-exhibitor is EUR 270, and it will be charged to the main exhibitor.

    Like the main exhibitor, all co-exhibitors are listed as independent exhibitors in the exhibition catalog and in the online exhibitor directory. They also receive their own account for the automatica Exhibitor Shop.

  • Until when can we apply to exhibit at the fair?

    We begin assigning stand space for automatica 2018 on May 15, 2017. Naturally, applications received after that will also be accepted. Please note: The earlier you apply, the easier it is for us to meet your stand requests. If you would like to submit a last-minute application (as of the spring of 2018), please contact the automatica team.

  • Can we express a preference for stand location?

    When you apply, you may indicate a preferred stand location. When assigning stand space, we do our best to take the stand preferences of all registered companies into account. However, please understand that we cannot always satisfy all requests. That is why we always recommend that you submit your application before we begin assigning stand space on May 15, 2017.

  • What is the name of the publisher responsible for official automatica media?

    NEUREUTER FAIR MEDIA GmbH is exclusively authorized to handle all entries in official automatica media (online exhibitor directory, catalog, Visitor Guide). Other publishers are not legitimate. If you have any questions, please contact our media services provider directly:

    NEUREUTER FAIR MEDIA GmbH
    Tel.: +49 20136547-309
    E-mail: automatica@neureuter.de

    Please note: The deadline for entries and logo orders for automatica 2018 is mid-April 2018.

  • Where and how will our company be publicized?

    When you register, you receive a basic entry in the official printed exhibition catalog (company name, hall and stand numbers), in the online exhibitor database and in the Visitor Guide. When the time comes, our media-services provider NEUREUTER FAIR MEDIA GmbH will notify you about additional entry options such as your address, a company profile, your company logo, etc., which are available for a fee.

  • What are the most important regulations regarding stand construction at automatica?

    • Maximum height: The maximum stand height is 7.5 meters. This applies both to single and double-story designs and to the upper edge of advertising media.
    • Open stand design: To maintain automatica's character as a communication and working exhibition, an open stand design is mandatory. Messe München GmbH is authorized to stipulate changes to stand designs as it sees fit. Stand plans can only be approved if the open sides of the stand are designed to be completely open.
    • Side walls: The use of closed walls is permitted if they take up no more than 70 percent of the stand side in question, and continuous walls may be no more than 6 meters long. Closed walls that are 6 meters in length must be followed by a gap of at least 2 meters. This rule does not apply if a distance of at least 2 meters from the edge of the stand is maintained.
    • Rear wall: If the rear wall of the stand is more than 2.5 meters high, it must be neutral, white and clean. In this case, only opaque materials that do not let through light may be used (no textiles). We recommend that all exhibitors build a 2.5-meter-high partition along their rear border to neighboring stands.
    • Advertising mounts: If advertising extends beyond the walls of the stand, please maintain a distance of at least two meters to adjacent stands. Separating walls and panels can be ordered online at the Exhibitor Shop. Advertising panels may not be equipped with flashing or blinking lights.
    • Aisles: Nothing may be built on or over the aisles.
    • Flying objects: The use of balloons, airships and other flying objects such as drones in the halls or on the exhibition grounds is strictly forbidden. Exemptions to this rule require the prior written consent of the Messe München Exhibitor Technical Services Division. Only firmly anchored balloons qualify for authorization. If authorization is granted, balloons may only be filled with non-combustible and non-toxic gases. The exhibitor must guarantee that the balloons remain within the boundaries of the stand and maintain a clearance of 2 meters from all stand sides and a maximum height of 7.5 meters at all times.

  • Under what circumstances do we need to have our stand design approved by Messe München?

    Approval is required if:

    • Your stand and advertising height is more than 3 meters
    • Your stand is larger than 100 m2 in size
    • A stand ceiling is planned

    If that is the case, please submit your stand design for approval to Messe München GmbH, Exhibitor Technical Services, together with scale stand design plans (floor plan, elevation and cross-section drawings) at least six weeks prior to the official beginning of the fair.

  • Where can we find stand-building and technical guidelines and information about building materials and fire-resistance classifications?

    Stand-building guidelines and information about stand safety such as fire protection for automatica can be found in the Technical Guidelines of Messe München GmbH.

  • What are the setup and dismantling times for automatica?

    Setup for automatica 2018: June 11 to 18 2018, daily from 08:00 to 18:00

    Dismantling for automatica 2018: From June 22, 2018, 17:00 until June 26, 2018, 18:00

  • Who can answer questions of a technical nature regarding stand construction, setup and dismantling?

    If you have questions of a technical nature, please contact our Exhibitor Technical Services Department.

  • Can vehicles access the trade-fair center during the actual fair?

    During the entire fair, vehicles may only enter the grounds of the trade-fair center for a period of 1 hour and against a deposit of EUR 100. Please note: Only until 12:00 on Friday, June 22, 2018.

    If the 1-hour limit is exceeded, the deposit will be forfeited and the vehicle will be towed away at the owner's expense. Additional information will be available in our online Traffic Guide approximately six weeks prior to the beginning of the fair.

  • How can we book advertising and sponsorship offers for automatica 2018?

    Advertising and sponsorship offers at and in the vicinity of the trade-fair center are available exclusively to exhibitors, co-exhibitors and companies at joint exhibition stands.

  • Can we carry out promotional activities outside our own exhibition stand at the trade-fair center?

    As a rule, promotion teams are not permitted. You may not use stationary or mobile electronic sales and advertising aids, carry or drive around with advertising media or distribute printed materials, stickers or samples outside the area of your rented stand.

    Exhibitors are welcome to book advertising space and sponsorship offers through our Media Sales department.

  • What are automatica's most important dates and deadlines?
  • What is our delivery address for automatica 2018?

    Please keep in mind that this address is only valid during the actual exhibition and that a contact person who is authorized to accept delivery must be available at your stand:

    automatica 2018
    Exhibitor name
    Hall and stand number
    Messegelände / Willy-Brandt-Allee
    81829 München
    Germany

    For deliveries prior to the fair, please contact our freight forwarding partners:

    Schenker Deutschland AG
    Tel.: +49 89 949-24300
    Fax: +49 89 949-24339
    E-mail: fairs.muenchen@dbschenker.com

    Kühne-Nagel AG Co. KG
    Tel.: +49 89 949-24400
    Fax: +49 89 949-24409
    E-mail: exposervice.muenchen@kuehne-nagel.com

    Please keep in mind that employees of Messe München are not authorized to accept delivery of goods that are intended for exhibitors' stands or third parties.

  • Whom can we contact if we have questions that are not answered here?

    Do you still have questions about participating in automatica? Or are you interested in custom solutions? We would be pleased to support you in any way possible:

    automatica team

    automatica foreign representatives

  • What are the participation fees for automatica 2018?
  • What stand types are available at automatica?

    You can book the following stand types for automatica 2018:

    • Row stand: EUR 210/m²
    • Corner stand: EUR 250/m²
    • End stand: EUR 260/m²
    • Island stand: EUR 270/m²

  • How can we apply to participate in automatica as an exhibitor?

    To participate in automatica, please send us your completed and signed application form for main exhibitors. Based on your responses, we will decide whether your company can be admitted as an exhibitor.

  • How can we register our exhibition stand?

    You need to send us a completed application form that has been signed and bears your company stamp. Once we receive your application, we will send you a registration confirmation by e-mail. Once allocation of stand space is complete, we will send you a stand proposal in the autumn of 2017 (by e-mail including a hall diagram). Please confirm your stand proposal in writing within the prescribed period.

    If you do not accept your stand proposal, you may request an alternative stand location or withdraw your application free of charge. Once you have confirmed your stand location, cancellation is only possible against payment of a stipulated cancellation fee. Additional information is available under Item “A 2 Admission” in the General Terms of Participation.

  • When will we receive our stand proposal?

    As an exhibitor registered for automatica 2018, you will receive a stand proposal including stand location and stand number in the autumn of 2017. Exhibitors who register later will be sent their stand proposals successively and depending on the availability of space.

  • Until when can we cancel my application free of charge, and as of when are cancellations subject to cancellation fees and how high are those fees?

    You may cancel free of charge if you send us your cancellation before you confirm your stand proposal in writing. Cancellation fees are incurred if you want to withdraw after confirming your stand proposal in writing. Please note: Cancellations must be submitted in writing.

    If we are able to rent your stand to another exhibitor, the cancellation fee is 25 percent of the participation fee. If renting your stand space to another party is not possible, you will be charged 100 percent of the participation fee. Detailed information is available in the General Terms of Participation, Item “A 5 Cancellation of contract.”

  • What services are included if our application is approved?

    Your application covers actual stand space. That automatically includes the communication fee (mandatory entry in the Exhibitor Directory—online and in the catalog), the AUMA (Association of the German Trade Fair Industry) fee, and waste disposal at the trade fair center during the trade fair. Your advance payment for services is also invoiced with your registration.

    You can also conveniently order additional services such as stand construction, details regarding equipment/furnishings (such as partitions, carpets and electricity) as well as advertising materials at the online Exhibitor Shop. We will inform you as soon as the Exhibitor Shop is available.

  • What does the mandatory communication fee include?

    The mandatory communication fee of EUR 270 includes your company's basic entry in the official exhibition catalog (print and online) and in the Visitor Guide. You will receive a copy of the printed catalog at the trade fair. You will also receive an electronic press compartment as well as other communication services as defined in the Special Terms of Participation, Clause B 10 “Media Services.”

  • What is the AUMA fee?

    The Association of the German Trade Fair Industry (AUMA) represents the interests of exhibitors, event organizers and visitors at trade fairs and checks and certifies all the fairs' key statistics. For this, AUMA charges a fee that is invoiced by Messe München GmbH and transferred directly to the AUMA.

  • What dies the fixed waste disposal fee include?

    The fixed waste disposal fee covers the disposal of waste produced at the exhibitor's stand during set-up and dismantling during the entire fair. During the exhibition, gray garbage bags (60 l each) will be distributed to the stands for all normal waste generated at the stand. Please place filled bags near the aisle where they can easily be seen before 20:00 each evening.

  • What is the down payment for services?

    As part of your admission invoice, you will be charged a down payment fee for services (e.g. power and water connections, Internet access, telecommunications, additional exhibitor passes, etc.). After the fair, this down payment will be applied to your final invoice for services that were actually ordered.

  • What additional services can exhibitors order?

    A wide variety of services are available, from stand construction to specific market measures and exhibitor passes. You can conveniently order any services you require online at the automatica Exhibitor Shop.

  • How many exhibitor passes will we receive?

    Each exhibitor receives a specific quantity of free exhibitor passes, depending on the size of their stand.

    • Stand sizes up to 20 m²: Three exhibitor passes
    • Stand sizes over 21 m²: One exhibitor pass for each additional 10 m² or portion thereof
    • Stand sizes over 101 m²: One exhibitor pass for each additional 20 m² or portion thereof

    Additional exhibitor passes will be available for a fee of EUR 44 as of February 2018 and may be ordered online at our Exhibitor Shop. Exhibitor passes are only intended for stand personnel. They must be personalized and may not be passed on to third parties. Messe München reserves the right to confiscate exhibitor passes if they are misused.

    Please note: Including co-exhibitors or additionally represented companies at your stand does not increase the number of free exhibitor passes. If necessary, co-exhibitors may order exhibitor passes for a fee at the Exhibitor Shop. Exhibitor passes do not entitle the holder to use public transportation services provided by MVV (Munich Transport and Tariff Authority) free of charge.

  • What are vouchers/online vouchers for one-day tickets?

    A voucher or online voucher for a one-day ticket is a free admission voucher for your customers. You may order these vouchers online at the Exhibitor Shop free of charge. Optimize your invitation and contact management activities: Vouchers are an attractive incentive to visit your exhibition stand.

    An unlimited number of free vouchers or online vouchers for one-day tickets are available to exhibitors, co-exhibitors and companies at joint exhibition stands. All redeemed vouchers and online vouchers for one-day tickets are included in your participation fee and will not be invoiced separately.

  • What is a co-exhibitor?

    A co-exhibitor is a company or organization whose employees present its products and services at a main exhibitor's stand. That includes the main exhibitor's group companies and subsidiaries.

  • Can co-exhibitors exhibit at our stand and how can they be registered?

    As a main exhibitors, you must register co-exhibitors at your stand. Please use our Application form for co-exhibitors to do so. The application fee for each co-exhibitor is EUR 270, and it will be charged to the main exhibitor.

    Like the main exhibitor, all co-exhibitors are listed as independent exhibitors in the exhibition catalog and in the online exhibitor directory. They also receive their own account for the automatica Exhibitor Shop.

  • Until when can we apply to exhibit at the fair?

    We begin assigning stand space for automatica 2018 on May 15, 2017. Naturally, applications received after that will also be accepted. Please note: The earlier you apply, the easier it is for us to meet your stand requests. If you would like to submit a last-minute application (as of the spring of 2018), please contact the automatica team.

  • Can we express a preference for stand location?

    When you apply, you may indicate a preferred stand location. When assigning stand space, we do our best to take the stand preferences of all registered companies into account. However, please understand that we cannot always satisfy all requests. That is why we always recommend that you submit your application before we begin assigning stand space on May 15, 2017.

  • What is the name of the publisher responsible for official automatica media?

    NEUREUTER FAIR MEDIA GmbH is exclusively authorized to handle all entries in official automatica media (online exhibitor directory, catalog, Visitor Guide). Other publishers are not legitimate. If you have any questions, please contact our media services provider directly:

    NEUREUTER FAIR MEDIA GmbH
    Tel.: +49 20136547-309
    E-mail: automatica@neureuter.de

    Please note: The deadline for entries and logo orders for automatica 2018 is mid-April 2018.

  • Where and how will our company be publicized?

    When you register, you receive a basic entry in the official printed exhibition catalog (company name, hall and stand numbers), in the online exhibitor database and in the Visitor Guide. When the time comes, our media-services provider NEUREUTER FAIR MEDIA GmbH will notify you about additional entry options such as your address, a company profile, your company logo, etc., which are available for a fee.

  • What are the most important regulations regarding stand construction at automatica?

    • Maximum height: The maximum stand height is 7.5 meters. This applies both to single and double-story designs and to the upper edge of advertising media.
    • Open stand design: To maintain automatica's character as a communication and working exhibition, an open stand design is mandatory. Messe München GmbH is authorized to stipulate changes to stand designs as it sees fit. Stand plans can only be approved if the open sides of the stand are designed to be completely open.
    • Side walls: The use of closed walls is permitted if they take up no more than 70 percent of the stand side in question, and continuous walls may be no more than 6 meters long. Closed walls that are 6 meters in length must be followed by a gap of at least 2 meters. This rule does not apply if a distance of at least 2 meters from the edge of the stand is maintained.
    • Rear wall: If the rear wall of the stand is more than 2.5 meters high, it must be neutral, white and clean. In this case, only opaque materials that do not let through light may be used (no textiles). We recommend that all exhibitors build a 2.5-meter-high partition along their rear border to neighboring stands.
    • Advertising mounts: If advertising extends beyond the walls of the stand, please maintain a distance of at least two meters to adjacent stands. Separating walls and panels can be ordered online at the Exhibitor Shop. Advertising panels may not be equipped with flashing or blinking lights.
    • Aisles: Nothing may be built on or over the aisles.
    • Flying objects: The use of balloons, airships and other flying objects such as drones in the halls or on the exhibition grounds is strictly forbidden. Exemptions to this rule require the prior written consent of the Messe München Exhibitor Technical Services Division. Only firmly anchored balloons qualify for authorization. If authorization is granted, balloons may only be filled with non-combustible and non-toxic gases. The exhibitor must guarantee that the balloons remain within the boundaries of the stand and maintain a clearance of 2 meters from all stand sides and a maximum height of 7.5 meters at all times.

  • Under what circumstances do we need to have our stand design approved by Messe München?

    Approval is required if:

    • Your stand and advertising height is more than 3 meters
    • Your stand is larger than 100 m2 in size
    • A stand ceiling is planned

    If that is the case, please submit your stand design for approval to Messe München GmbH, Exhibitor Technical Services, together with scale stand design plans (floor plan, elevation and cross-section drawings) at least six weeks prior to the official beginning of the fair.

  • Where can we find stand-building and technical guidelines and information about building materials and fire-resistance classifications?

    Stand-building guidelines and information about stand safety such as fire protection for automatica can be found in the Technical Guidelines of Messe München GmbH.

  • What are the setup and dismantling times for automatica?

    Setup for automatica 2018: June 11 to 18 2018, daily from 08:00 to 18:00

    Dismantling for automatica 2018: From June 22, 2018, 17:00 until June 26, 2018, 18:00

  • Who can answer questions of a technical nature regarding stand construction, setup and dismantling?

    If you have questions of a technical nature, please contact our Exhibitor Technical Services Department.

  • Can vehicles access the trade-fair center during the actual fair?

    During the entire fair, vehicles may only enter the grounds of the trade-fair center for a period of 1 hour and against a deposit of EUR 100. Please note: Only until 12:00 on Friday, June 22, 2018.

    If the 1-hour limit is exceeded, the deposit will be forfeited and the vehicle will be towed away at the owner's expense. Additional information will be available in our online Traffic Guide approximately six weeks prior to the beginning of the fair.

  • How can we book advertising and sponsorship offers for automatica 2018?

    Advertising and sponsorship offers at and in the vicinity of the trade-fair center are available exclusively to exhibitors, co-exhibitors and companies at joint exhibition stands.

  • Can we carry out promotional activities outside our own exhibition stand at the trade-fair center?

    As a rule, promotion teams are not permitted. You may not use stationary or mobile electronic sales and advertising aids, carry or drive around with advertising media or distribute printed materials, stickers or samples outside the area of your rented stand.

    Exhibitors are welcome to book advertising space and sponsorship offers through our Media Sales department.

  • What are automatica's most important dates and deadlines?
  • What is our delivery address for automatica 2018?

    Please keep in mind that this address is only valid during the actual exhibition and that a contact person who is authorized to accept delivery must be available at your stand:

    automatica 2018
    Exhibitor name
    Hall and stand number
    Messegelände / Willy-Brandt-Allee
    81829 München
    Germany

    For deliveries prior to the fair, please contact our freight forwarding partners:

    Schenker Deutschland AG
    Tel.: +49 89 949-24300
    Fax: +49 89 949-24339
    E-mail: fairs.muenchen@dbschenker.com

    Kühne-Nagel AG Co. KG
    Tel.: +49 89 949-24400
    Fax: +49 89 949-24409
    E-mail: exposervice.muenchen@kuehne-nagel.com

    Please keep in mind that employees of Messe München are not authorized to accept delivery of goods that are intended for exhibitors' stands or third parties.

  • Whom can we contact if we have questions that are not answered here?

    Do you still have questions about participating in automatica? Or are you interested in custom solutions? We would be pleased to support you in any way possible:

    automatica team

    automatica foreign representatives

Visitors' questions

Registration, purchasing tickets and redeeming vouchers

Payment

  • How can I pay for my online ticket?

    We accept Giropay as well as the following credit cards:

    • MasterCard
    • Visa Card
    • American Express Card

  • What payment options are available if I purchase my ticket at the fair?

    Tickets purchased at the venue can be paid for in cash, with your EC card or with the following credit cards: Visa Card, MasterCard and American Express. Cash payment must be in euros.

  • Is my ticket transferrable?

    • No, tickets with personal particulars are not generally transferrable.
    • Multiple-day tickets may also only be used by one person.
    • Every validated barcode is recognized as such by the electronic access control system, and ticket-holders who try to use a copied online ticket will be denied access.
    • Please note: Because online tickets are only valid for a specific individual and are not transferrable, you may be asked to present an official photo ID at the fair.

  • Is my ticket order binding?

    Yes, your ticket order is binding. If the customer is a consumer as defined by Section 13 of the German Civil Code (BGB), the customer may cancel the transaction in text form (e.g. letter, fax, e-mail) without providing a reason within 2 weeks. Cancellation within the cancellation deadline is only possible until the point in time that the ticket loses its validity.

  • How can I get an invoice/receipt?

    When you place your order, your Print@home Ticket will be sent to the e-mail address that you provided. This e-mail contains the activation link for your customer profile/account. To call up and print out your invoice/receipt, click on the “Tickets” tab.

  • How can I pay for my online ticket?

    We accept Giropay as well as the following credit cards:

    • MasterCard
    • Visa Card
    • American Express Card

  • What payment options are available if I purchase my ticket at the fair?

    Tickets purchased at the venue can be paid for in cash, with your EC card or with the following credit cards: Visa Card, MasterCard and American Express. Cash payment must be in euros.

  • Is my ticket transferrable?

    • No, tickets with personal particulars are not generally transferrable.
    • Multiple-day tickets may also only be used by one person.
    • Every validated barcode is recognized as such by the electronic access control system, and ticket-holders who try to use a copied online ticket will be denied access.
    • Please note: Because online tickets are only valid for a specific individual and are not transferrable, you may be asked to present an official photo ID at the fair.

  • Is my ticket order binding?

    Yes, your ticket order is binding. If the customer is a consumer as defined by Section 13 of the German Civil Code (BGB), the customer may cancel the transaction in text form (e.g. letter, fax, e-mail) without providing a reason within 2 weeks. Cancellation within the cancellation deadline is only possible until the point in time that the ticket loses its validity.

  • How can I get an invoice/receipt?

    When you place your order, your Print@home Ticket will be sent to the e-mail address that you provided. This e-mail contains the activation link for your customer profile/account. To call up and print out your invoice/receipt, click on the “Tickets” tab.

Customer profile

  • Where can I find my Messe München customer profile?

    The e-mail that contained your ticket in a PDF enclosure also contains a link to your customer profile. Please activate your customer profile using the login and password that were sent to you. You can use your customer account to make address changes and to call up and print out invoices/receipts.

  • Why should I activate my Messe München customer profile?

    • Your customer profile allows you to download and print out any tickets that you purchase or redeem.
    • It contains a link to invoices/receipts for any tickets that you purchase.
    • You can verify and update the information in your profile.

  • Where can I find my Messe München customer profile?

    The e-mail that contained your ticket in a PDF enclosure also contains a link to your customer profile. Please activate your customer profile using the login and password that were sent to you. You can use your customer account to make address changes and to call up and print out invoices/receipts.

  • Why should I activate my Messe München customer profile?

    • Your customer profile allows you to download and print out any tickets that you purchase or redeem.
    • It contains a link to invoices/receipts for any tickets that you purchase.
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Leading trade fair automatica on the road to success

automatica 2016: A complete success

Strong growth: With more than 43,000 experts and decision-makers—one-third of them from abroad—automatica 2016 surpassed all expectations.

Leading trade fair automatica on the road to success

automatica 2016: A complete success

Strong growth: With more than 43,000 experts and decision-makers—one-third of them from abroad—automatica 2016 surpassed all expectations.

automatica 2016: A complete success

Strong growth: With more than 43,000 experts and decision-makers—one-third of them from abroad—automatica 2016 surpassed all expectations.

Apply to exhibit now

Book your perfect exhibition stand

Get the stand location of your choice at the leading marketplace for smart automation and robotics. Apply as an exhibitor now!

Apply to exhibit now

Book your perfect exhibition stand

Get the stand location of your choice at the leading marketplace for smart automation and robotics. Apply as an exhibitor now!

Book your perfect exhibition stand

Get the stand location of your choice at the leading marketplace for smart automation and robotics. Apply as an exhibitor now!

Trailer: Automation for the next generation

Automation for the next generation

Experience the future of production at automatica. Accompany a father and son on their discovery tour through the world of innovative automation.

Trailer: Automation for the next generation

Automation for the next generation

Experience the future of production at automatica. Accompany a father and son on their discovery tour through the world of innovative automation.

Automation for the next generation

Experience the future of production at automatica. Accompany a father and son on their discovery tour through the world of innovative automation.